Support

Your business support is as important to us as it is to you. This is why Interweb Technology Group technical support is available 24 hours a day to support our customers business critical systems. Call 716-542-6077 x 101 now, if we are with a client, please leave a voicemail and your call will be returned asap.


Remote Support is a virtual help technique. Sometimes this is the fastest way for us to go into your computer and fix it quickly.


Tutorials

iPhone Mail Setup
Select Settings
In the left hand menu select mail
Click on accounts
Add account
Select other
Select Add Mail Account

Enter your information below.  (If you don’t know your password we cannot look it up.  It will need to be changed, which will require you to change it on any other PC, Laptop, Tablet, Smartphone, setup with that email password.)

iPhone Setup

Click Next

Select IMAP

In the Incoming mail Servers enter
Host Name – mail.interwebtechgroup.com
User Name – Your Full Email Address
Password – Your Email Password

Outgoing Mail Server – (THIS IS NOT OPTIONAL IT HAS TO BE ENTERED OR YOU WILL NOT BE ABLE TO SEND EMAIL)
Host Name – mail.interwebtechgroup.com
User Name – Your Full Email Address
Password – Your Email Password

iPhone Setup

Click Next
The System will now verify the account (please wait)
When complete click Save

Your all set.

 

Microsoft Outlook and Cell Phone Email Setup
There are two ways to setup email on a cell phone.  The method you select depends on what functionality you require.  The first one call IMAP is used for synchronizing only your SmarterMail email to your phone.  The second called Microsoft Active Sync is used for synchronizing your Email, Contacts, and Calendar from Smartermail to your cell phone.  The Microsoft Active Sync does require a software license and may not be part of your hosting account.  If you would like the Microsoft Active Sync service please contact Interweb Tech Support at 716-542-6077.

Email setup and configuration various by phone and carrier so below are the basic settings required.  If you need additional help we may be able to help or you should be able to take these settings to your carrier for setup.

IMAP Email Setup (Used for Cell Phone Email and Microsoft Outlook)

  • User Account Setup
    User Account: Your Email Address
    Account Password: (provided during your account setup)
  • Mail Server Names
    Incoming Mail Server: mail.Your Web Domain.com 
    Example: mail.interwebtechgroup.com
    Outgoing Mail Server (SMTP): mail.Your Web Domain.com 
    Example: mail.interwebtechgroup.com
    (Note  the WWW on your web domain were replaced with the word MAIL.)
  • SSL (Secure Socket Layer)– Turn off on any Apple or Google Android systems.

POP Email Setup (Used for Microsoft Outlook)

  • User Account Setup
    User Account: Your Email Address
    Account Password: (provided during your account setup)
  • Mail Server Names
    Incoming Mail Server(POP3): mail.Your Web Domain.com 
    Example: mail.interwebtechgroup.com
    (technical information we are using port 110)
    Outgoing Mail Server (SMTP): mail.Your Web Domain.com 
    Example: mail.interwebtechgroup.com
    (technical information we are using port 25 or 587)
    (Note  the WWW on your web domain were replaced with the word MAIL.)
  • Login Requires Authentication (check this option on)
    (located under the advance option of Outlook during the account setup.)

Microsoft Active Sync (This is usually called the Corporate Email Account on the phone setup.)

  • User Account Setup
    Domain\Username: Your Email Address
    Account Password: (provided during your account setup)
  • Server
    Mail Server: mail.Your Web Domain.com
    Example: mail.interwebtechgroup.com
    (Note  the WWW on your web domain were replaced with the word MAIL.)
  • SSL (Secure Socket Layer) – Turn off on any Apple or Google Android systems